Everything you need to know about booking with Misterfare. Can't find your answer? WhatsApp us — we reply in minutes.
💷 Pricing & Payments
Yes — 100% fixed. The price you see when you search is the price you pay. No hidden fees, no fuel surcharges, no late-night premiums (unless shown), no meter running.
We charge in GBP (British Pound). You can view estimated prices in other currencies on our website, but payment is always in GBP.
You do not pay online when booking. Payment details are sent by email after confirmation. We accept bank transfer, card payment or cash on the day.
No. Our price includes all taxes, tolls, parking fees, meet and greet, and 60 minutes free waiting. Nothing is added on the day.
We do not routinely charge extra for late-night pickups. Some specialist routes may have a small night surcharge — this is always shown before you book.
✈️ Airport Transfers
We cover all major UK airports — Heathrow (LHR), Gatwick (LGW), Stansted (STN), Luton (LTN), London City (LCY), Manchester (MAN), Birmingham (BHX), Edinburgh (EDI), Glasgow (GLA), Bristol (BRS) and more.
Yes. We monitor your flight using your flight number. If delayed, your driver automatically adjusts. You always get 60 minutes of free waiting on airport pickups.
Your driver will be waiting in the arrivals hall when you land, holding a personalised name board. They will help with your luggage and escort you to the vehicle.
In the rare event of a diversion, please call or WhatsApp us immediately. We will do everything possible to assist you.
60 minutes from your flight landing time on all airport pickups. After this, waiting is charged at 50p per minute.
🚗 Vehicles & Drivers
Yes. Every driver is PCO (Private Hire Operator) licensed by TfL, holds an enhanced DBS check, and has a clean driving record. We vet every driver rigorously.
You choose your vehicle class when booking. We cannot guarantee a specific make or model, but your vehicle will always be clean, modern and in the advertised class.
Yes — we operate 24 hours a day, 7 days a week, 365 days a year. No additional charge for unsociable hours.
WiFi is available in our Executive and Executive MPV vehicles. Please specify when booking if required.
Please mention pets when booking. We accommodate pets where possible, but this needs to be agreed in advance.
📅 Bookings & Cancellations
We recommend at least 24 hours. We can often accommodate last-minute bookings with 2–4 hours notice, subject to availability.
Yes — free cancellation up to 24 hours before your scheduled pickup. No cancellation fee, no questions asked.
Contact us by phone or WhatsApp as soon as possible. We will do our best to accommodate changes. Changes less than 2 hours before pickup may not always be possible.
Yes — you receive an email confirmation with full booking details and your driver's information within 15 minutes of booking.
Yes — enter the passenger's name and contact details at booking. The confirmation will include their driver details.
Still have a question?
We're available 24/7. WhatsApp us for the fastest response.
